Careflow Hub Provisioner Privacy Policy​

Last Updated: July 31, 2026

Careflow Technologies Inc. (“Careflow,” “we,” “us,” or “our,”) respects your privacy. This Privacy Policy describes how we process information in connection with your use of our mobile application, Careflow Hub Provisioner (the “Service”). This Privacy Policy applies only to the Careflow Hub Provisioner mobile application.


By using the Service, you acknowledge that you have read this Privacy Policy and understand how information is processed in connection with your use of the Service. If you do not agree with this Privacy Policy, you should discontinue use of the Service.

A. User Personal Information​

We do not collect, transmit, store, sell, or share personal information through the Service.

B. Information Accessed and Processed by the Service

The Service does not require creation of a personal account, or transmit personal information to us. During an authenticated session, the Service scans for nearby Bluetooth devices and temporarily processes limited information about nearby Bluetooth devices to identify compatible hardware. Device identifiers, including MAC addresses, may be processed for this purpose. When displayed within the Service, MAC addresses are masked to show only the last eight characters.


The following information may be temporarily processed during a session:

  • Bluetooth scan results, which include the hardware’s:
    • Bluetooth name or identifier
    • Serial number
    • MAC address
    • Firmware version, and
    • Model
  • Wi-Fi network names, or SSIDs, entered by the user
  • Wi-Fi passwords entered by the user
  • Connection status and setup results

Permissions

The Service may request Bluetooth or Nearby Devices permissions. On some operating systems, Bluetooth discovery may require location-related permission. These permissions are used solely to discover, identify, and configure compatible hardware and are not used to determine or track your location.

Bluetooth, Nearby Device Access, and Location Information

The Service may request Bluetooth or Nearby Devices permissions. On some operating systems, Bluetooth discovery may require location-related permission. These permissions are used solely to discover, identify, and configure compatible hardware and are not used to determine or track your location.

Wi-Fi Network Information

The Service may request Bluetooth or Nearby Devices permissions. On some operating systems, Bluetooth discovery may require location-related permission. These permissions are used solely to discover, identify, and configure compatible hardware and are not used to determine or track your location.

C. Data Storage, Transmission, and Retention​

The Service does not transmit setup information to our servers. During a session, information used during configuration is processed temporarily on your mobile device and transmitted to the hardware. The Service does not retain your Wi-Fi password after a setup session ends.

D. Third-party Services and Diagnostics

The Service does not use third-party advertising, analytics, or tracking technologies.

E. Hardware and Cloud Services​

This Privacy Policy applies only to the Service. It does not govern the operation of compatible hardware after provisioning or any communications between that hardware and cloud services or other online systems.

F. Security​

We use reasonable technical and organizational measures designed to protect information processed during hardware setup. Information is processed only as needed to provision compatible hardware and perform related diagnostics. While we take reasonable steps to safeguard this information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

G. Changes to This Privacy Policy​

We may update our Privacy Policy from time to time. We will notify users of material changes through our website. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

H. Contacting Us

If you contact us for support, we receive your email address and any information you choose to include in your message. We use that information only to respond to your request and provide support.

 

If you have any questions regarding this Privacy Policy or the Service’s information practices, please contact us at support@careflowhealth.com.